Return Policy
30 Days Return Policy
GBH-MED guarantees that the product you order will arrive in new condition and be free of defects. If your item does not meet the criteria, you must contact us within 14 days of receipt of the product to initiate a return or exchange. After 14 days, we are unable to process returns or exchanges. Should you have an issue related to the way the cover fits, it must be addressed within the initial 14-day period and cannot be remedied through a warranty claim.
Items that cannot be returned due to the made-to-order, custom nature of the product will be indicated as such within the "Warranty & Returns" section of the product page.
Canceling an Order
If you wish to cancel an order we will do our best to stop your order from being shipped. If the order has already shipped we cannot change the delivery process in mid shipment and the order will be delivered. If you want to return it you will have to go through the returns process and pay any applicable fees.
All “In Stock Items”: If we are able to stop an order for an in stock item before it ships, there will be no charge. All “Made To Orders Items”: If the order is already in the manufacturing process when the cancellation request is received, it will be assessed a 20% restocking fee.
After Product Has Shipped
If your order has shipped, there are fees assessed to us from our vendors, partners, and shippers when an order is canceled after it has shipped. Since we cannot stop or re-route the product in transit it will be delivered to you and then you may request a return. All return shipping fees will be the responsibility of the customer.
How to Return an Item
Submit a return request within 30 days of receiving your product. If you wish to return your new item for a refund or exchange, please click on this link to fill out our Return Form.
You will be issued a Return Merchandise Authorization (RMA) number. The purchaser is responsible for return shipping cost. An 18% restocking fee is added to all returns.
Returned items must be received by GBH-MED within 15 days of receiving an RMA number. If the return shipment is received beyond the 15-day return period, the return request may be denied. Refund, minus any applicable shipping or restocking fees, will be issued to your original payment method when the item has been received and inspected at our warehouse. Refund will be issued to your account within 7-10 business days of arriving at our warehouse but may take extra time to appear on your statement, depending on your credit card issue.
How to Exchange an Item
Follow the steps above for returning the product you wish to exchange. The replacement item will be shipped when the original purchase is returned to GBH-MED and inspected.
You will receive an email with instructions on the return and exchange. All purchases are subject to one exchange per item purchased. Exchanged products will be shipped after we receive, inspect, and approve the condition of your returned product. If you need your new item immediately, you may consider placing a new order. Please notify your Customer Service Representative at email.
Returns/Exchanges Conditions
We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may return your purchase for a refund or exchange, provided it meets the criteria outlined below:
The product must be in new condition, in the original packaging, and contain all original components.
Articles – Good topics for articles include anything related to your company – recent changes to operations, the latest company softball game – or the industry you’re in. General business trends (think national and even international) are great article fodder, too.
Mission statements – You can tell a lot about a company by its mission statement. Don’t have one? Now might be a good time to create one and post it here. A good mission statement tells you what drives a company to do what it does.
Company policies – Are there company policies that are particularly important to your business? Perhaps your unlimited paternity/maternity leave policy has endeared you to employees across the company. This is a good place to talk about that.
Executive profiles – A company is only as strong as its executive leadership. This is a good place to show off who’s occupying the corner offices. Write a nice bio about each executive that includes what they do, how long they’ve been at it, and what got them to where they are.
Covers that are soiled, wet, mildewed, torn, or in used and non-salable condition cannot be accepted for a refund or exchange. The cover must be clean and free of debris, including grease stains or pet hair. (Please make sure your vehicle is clean before you try on your cover).
Custom products may not be returned or exchanged, other than those for workmanship or material defect.
